Store Policies

 

Refund and Return Policy

CrazeCase prides itself on a tradition of outstanding customer care and support. Our devoted team of account representatives understands that our customers are the hallmark of our enduring partnerships. 

If you are not satisfied with your purchase, you may return most items within 14 days of the date of order receipt. We will exchange items or give you a refund for the full amount of your order. All returned items must be in their original box and include packing material, manuals and all accessories.

At CrazeCase's discretion, a restocking fee of 15% may be charged if your product is opened or is not returned in its original condition, box or is missing packing material, manuals or any accessories.

 

Warranty:  We are able to cover the full manufacter's warranty for defects or abnormal damage. 
Please email CrazeCase Support  for warranty service.


DAMAGED SHIPMENTS:   If your shipment arrives damaged: You must note the damage on the carrier's delivery record in accordance with the carrier's policy, save the merchandise in the original box and packing it arrived in, and notify CrazeCase immediately to arrange for a carrier inspection and pick up of damaged merchandise.  We will send a replacement immediately.

 

Return Method

Please include RMA number with your return order. Please include a brief note on the invoice for the reason of return. This will help us to keep better record and process your return faster. It may take up to 7 business days to process your return after we receive your product.  No returns, of any type, will be accepted without previous approval by customer service.

The RMA number is good for only one (1) purchase transaction and must match the product authorized for return.

You are responsible for shipping charges related to the return of the original product(s). In order to receive full credit, return your product after obtaining an RMA. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Any missing items could result in a delay or partial forfeiture of your credit.

If you have question about returning a product, please feel free to contact us at CrazeCase Support


Shipping Policy

CrazeCase uses Registered Mail with tracking number for all orders placed internationally. All orders placed with CrazeCase.com are subject to a 24-48 hour processing period prior to shipment. CrazeCase does not ship on Saturday, Sunday or holidays. All shipments are subject to stock availability.

Every registered air mail parcel needs the receiver's signature in order to get the parcel. Even when there is no receiver at home, the parcel will be brought back to the post office and you will be informed to pick it up. This prevents the risk of stolen parcels.

We get a receipt for each registered air parcel. So, in the case of losing the parcel, we will fill in a tracking form at the post office by attaching a copy of the receipt. Then our post office will start an investigation and send us a hard copy report after two months. Most of the time, they will be able to locate and recover the package.


Shipping Confirmation

When your order ships, we will e-mail you a Shipping Confirmation. If tracking service is available, we include the Tracking Number in your Shipping Confirmation e-mail (if you do not receive a tracking number with the confirmation, then tracking service is not available for your package).


Mis-Shipment

You are responsible for providing accurate information on the Registration Form. Please double-check and confirm that you provided accurate shipping address and daytime phone number. If the shipper loses the package, due to customer entry error, then it becomes customer's responsibility to provide the accurate information to the shipper.


Undeliverable Items

A package may be classified as undeliverable because of one of the following: an Incorrect Address, Failed Delivery Attempts, or a Refusal by Recipient. If your package is considered undeliverable and returned to CrazeCase, we will notify the purchaser/receiver by email for a redelivery.


Missing Material

CrazeCase will supply materials missing from your product packages (for example, manuals, cards, cables, etc.) if you notify us within 7 days of receipt of order.


Delivering Of Incorrect Item

If the customer has received an incorrect item. Please contact our staff immediately and we will arrange an exchange. Please send the item back to us via Airmail. We will refund the postage back to you if it is our error in shipment. Please note that the max postage refund will be the cost of postage fee you have paid us. A receipt will need to be provided otherwise please advice our staff.

Order Cancellation

Orders are processed for shipping immediately and cancellations requests must be received shortly after the order has been placed.  If you urgently need to cancel your order, please send us email at CrazeCase Support no longer than 30 minutes after the order has been placed.  The email title must read "URGENT CANCELLATION REQUEST" or we may not see it in time before the order has been processed.  Please also give us the reason for cancellation.  If you need to cancel the order after it has been processed for shipping, you will need to contact us for return instructions.

 

Any questions?   Email CrazeCase Support